TERMS & CONDITIONS2017-03-10T11:05:36+00:00

Welcome to www.velocityonline.co.uk. The following are the terms and conditions of this website, owned and operated by Velocity Online (“Velocity”). All visitors agree that access to and use of this site are subject to the following terms and conditions and other applicable laws. If you do not agree to these terms, you should not use or access this website. Velocity reserves the right to revise these terms at any time by updating this agreement.

The entire content included in this site, including but not limited to text, graphics or code is collectively the property of Velocity and are protected by copyright, trademark and other property rights and laws. You agree not to sell, license, rent, distribute, copy, reproduce, transmit, publicly display, publicly perform, publish, adapt, edit, modify or create derivative works from any content or materials on the Site. Permission is granted to electronically copy and print hard copy portions of this site for the sole purpose of placing an order with Velocity or purchasing Velocity products. You may display and, subject to any expressly stated restrictions or limitations relating to specific material, download or print portions of the material from the different areas of the site solely for your own non-commercial use, or to place an order with Velocity or to purchase Velocity products. Any other use, including but not limited to the reproduction, distribution, display or transmission of the content of this site is strictly prohibited, unless authorized by Velocity. You further agree not to change or delete any proprietary notices from materials downloaded from the site.

This site and the materials and products on this site are provided “as is” and without warranties of any kind, whether express or implied. To the fullest extent permissible pursuant to applicable law, Velocity disclaims all warranties, express or implied, including, but not limited to, implied warranties of merchantability and fitness for a particular purpose and non-infringement. Velocity does not represent or warrant that the functions contained in the site will be uninterrupted or error-free, that the defects will be corrected, or that this site or the server that makes the site available are free of viruses or other harmful components. Velocity does not make any warrantees or representations regarding the use of the materials in this site in terms of their correctness, accuracy, adequacy, usefulness, timeliness, reliability or otherwise.

Velocity shall not be liable for any special or consequential damages that result from the use of, or the inability to use, the materials on this site or the performance of the products, even if Velocity has been advised of the possibility of such damages. Applicable law may not allow the limitation of exclusion of liability or incidental or consequential damages, so the above limitation or exclusion may not apply to you.

As part of our order processing procedures, we may screen orders for fraud or other types of unauthorized or illegal activity. We reserve the right to refuse any order due to suspected fraud or unauthorized or illegal activity. If we suspect fraudulent, unauthorized or illegal activity, we may reject your order or we may contact you at the phone number or email address you provided to confirm your order. We also reserve the right to cancel any accounts or refuse to ship to certain addresses due to suspected fraud or unauthorized or illegal activity. We take these measures to protect our customers as well as ourselves from fraud or other unauthorized or illegal activity.

In the event that a Velocity product is mistakenly listed at an incorrect price, Velocity reserves the right to refuse or cancel any orders placed for product listed at the incorrect price. Velocity reserves the right to refuse or cancel any such orders whether or not the order has been confirmed and your credit card charged. If your credit card has already been charged for the purchase and your order is cancelled, Velocity shall issue a credit to your credit card account in the amount of the incorrect price.

These terms and conditions are applicable to you upon your accessing the site and/or completing the registration or shopping process. These terms and conditions, or any part of them, may be terminated by Velocity without notice at any time, for any reason. The provisions relating to Copyrights, Trademark, Disclaimer, Limitation of Liability, Indemnification and Miscellaneous, shall survive any termination.

Velocity may deliver notice to you by means of e-mail, a general notice on the site, or by other reliable method to the address you have provided to Velocity.

Velocity offers a monthly subscription snack service in increments of one month. All subscriptions automatically renew on the first of every calendar month for successive increments at the then current subscription rate. By purchasing a subscription, you accept responsibility for all recurring charges prior to cancellation and you hereby authorize Velocity to bill your credit card as described. Consistent with the then-current published service rates located at www.Velocityonline.co.uk, in some cases the auto-renewal subscription price may be at a higher price than the initial published subscription price purchased, not considering promotions, discounts, coupons and vouchers, in which case Velocity shall provide a thirty (30) day email notice of the price increase.

You may cancel your subscription at anytime by sending Velocity an email at info@velocityonline.co.uk. In order to cancel your subscription you must email your cancellation request before your next renewal billing charge (before the 1st of the month). Velocity is unable to accept any returned boxes and there are no refunds for requests that come in on or after the renewal date.

All free trial and first box free promotions will require payment for shipping and will automatically renew on the 1st of the month following shipment of the first free box as pre-paid six month subscriptions at the then six month rate for the box size and type originally selected. In order to opt out of your subscription you must email your cancellation request to info@velocityonline.co.uk before your subscription billing charge (before the 1st of the month following shipment). Velocity is unable to accept any returned boxes and there are no refunds for requests that come in on or after the subscription billing charge date.

All first time initial orders placed by new customers have a 24 hour cancellation window (calendar hours) from the time of order to the receipt of any cancellation and/or refund request. In order to cancel your first time initial order you must email your cancellation request before the close of the 24 hour window (calendar hours). Unfortunately, due to immediate product purchasing protocols that initiate within 24 hours of an order placed, there are no refunds for first time initial order requests that come in after the 24 hour window.

You can change your delivery address at any time by either logging into your Velocity Online Account or by sending an email to info@velocityonline.co.uk. In order to affect a particular months shipment, you must submit your address change prior to your next renewal billing (before the 1st of the month). Velocity is unable to provide refunds for any address changes that come in on or after the 1st of the month.

Harassment in any manner or form on the site, including via e-mail, chat, or by use of obscene or abusive language, is strictly forbidden. Impersonation of others, including a Velocity or other licensed employee, host, or representative, as well as other members or visitors on the site is prohibited. You may not upload to, distribute, or otherwise publish through the site any content which is libelous, defamatory, obscene, threatening, invasive of privacy or publicity rights, abusive, illegal, or otherwise objectionable which may constitute or encourage a criminal offense, violate the rights of any party or which may otherwise give rise to liability or violate any law. You may not upload commercial content on the site or use the site to solicit others to join or become members of any other commercial online service or other organization.

Velocity reserves the right, at any time, to modify, suspend, or discontinue the site or its services or any part thereof with or without notice. You agree that Company will not be liable to you or to any third party for any modification, suspension, or discontinuance of the site or services or any part thereof.

You are responsible for maintaining the confidentiality of your Velocity online account information and are fully responsible for all activities that occur under your Velocity account. You agree to immediately notify Velocity of any unauthorized use, or suspected unauthorized use of your account or any other breach of security. Velocity cannot and will not be liable for any loss or damage arising from your failure to comply with the above requirements.

Velocity does not and cannot review all communications and materials posted to or created by users accessing the site, and is not in any manner responsible for the content of these communications and materials. You acknowledge that by providing you with the ability to view and distribute user-generated content on the site, Velocity is merely acting as a passive conduit for such distribution and is not undertaking any obligation or liability relating to any contents or activities on the site. However, Velocity reserves the right to block or remove communications or materials that it determines to be (a) abusive, defamatory, or obscene, (b) fraudulent, deceptive, or misleading, (c) in violation of a copyright, trademark or; other intellectual property right of another or (d) offensive or otherwise unacceptable to Velocity in its sole discretion.

You agree to indemnify, defend, and hold harmless Velocity, its officers, directors, employees, agents, licensors and suppliers (collectively the “Service Providers”) from and against all losses, expenses, damages and costs, including reasonable attorneys’ fees, resulting from any violation of these terms and conditions or any activity related to your account (including negligent or wrongful conduct) by you or any other person accessing the site using your Internet account.

In an attempt to provide increased value to our visitors, Velocity may link to sites operated by third parties. However, even if the third party is affiliated with Velocity, Velocity has no control over these linked sites, all of which have separate privacy and data collection practices, independent of Velocity. These linked sites are only for your convenience and therefore you access them at your own risk. Nonetheless, Velocity seeks to protect the integrity of its web site and the links placed upon it and therefore requests any feedback on not only its own site, but for sites it links to as well (including if a specific link does not work).

By entering into this terms of service agreement, you hereby irrevocably waive any and all rights you may have to form, join or participate in any class or legal procedural device. Any claims arising out of, relating to or in connection with this terms of service agreement shall be asserted individually.

Your use of this site shall be governed in all respects under UK Law. Velocity may assign its rights and duties under this Agreement to any party at any time without notice to you.

CONTACTAny questions or comments you have may be directed to the following contact information.
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